| Service Area | Key Activities/Deliverables |
|---|---|
| Program management | Strategic planning, benefits realization, resource allocation, risk management |
| Project management | Project planning, scheduling, risk & issue management, stakeholder communication |
| Business Analysis | Requirements gathering, process mapping, stakeholder analysis, documentation |
| Test Management | Test planning, resource coordination, defect tracking, test reporting |
| Testing | Test execution, defect identification, regression testing, reporting outcomes |