Support
Frequenetly asked questions
-
How can I track my order
Once your order has been processed and shipped, you will receive a
confirmation email containing your
tracking number and a link to track your package.
You can also log into your account on our website and check the
order status in the “My Orders” section. If you
experience any issues with tracking, feel free to contact our
customer support team for assistance.
-
What payment methods do you accept?
We accept a variety of secure payment methods to ensure a smooth
shopping experience. These include major credit and debit cards
such as Visa, Mastercard, and
American Express. We also support digital payment
options like PayPal, Apple Pay,
and Google Pay. Additionally, if you have a
gift card from our store, you can use it at
checkout.
-
Do you offer international shipping?
Yes, we offer international shipping to many
countries worldwide. The shipping costs and estimated delivery
times vary depending on your location. At checkout, you can
enter your address to view the available shipping options
and costs. Please note that international shipments may be subject
to customs duties or import taxes, which are the
responsibility of the buyer. If you have any questions about
international shipping, our support team is happy to help.
-
Do you sell e-books or audiobooks?
Yes, we offer a wide selection of both e-books and
audiobooks
in addition to our physical books. Our e-books are available for
instant download and can be read on most devices, including
tablets, e-readers, and smartphones. For those who enjoy listening
on the go, our audiobooks are perfect for commutes, workouts, or
relaxing at home.
-
What should I do if I receive a damaged or incorrect book?
If your receive a damaged or incorrect item, please contact our
customer support team within 7 days of delivery.
Provide your order number, a description of the issue, and a photo
of the damaged or incorrect book. We will arrange for a
replacement to be sent to you or issue a full
refund, depending on your preference. Our goal is
to ensure that you have a seamless shopping experience with us.
Book Nook